Effective Communication Skills

 When asked to think of a person who demonstrates competent communication within a particular context I think of the principal that I work with, Mr. A. Mr. A. has been an elementary school principal for about 7 years, prior to which he had no experience with young children, as he was a high school choir teacher. I believe his previous experiences (or lack of) are part of why he so fully supports and trusts in his elementary school staff.

Mr. A. listens to staff concerns when the district implements difficult or new procedures and is an advocate for children when programs are being cut. He is also very competent in having difficult conversations. When disputes arise between colleagues he will not step in to settle the dispute unless they have confronted each other and attempted to reconcile on their own. If this does not work, Mr. A. listens to both sides and acts as a mediator, with the end goal being to help move towards a decision that is best for children (I think his motto for everything is “We do what is best for kids”- he applies it to everything).

Mr. A. is also able to help others to be effective communicators. When I have an issue with one of my staff members and am having difficulty in knowing how to approach it Mr. A. is always able to help me find the words that describe my feelings in ways that are respectful to my colleague and that help initiate dialogue so the problem can be solved.

I think I have learned a lot from Mr. A. about how to be an effective advocate and mediator in the school setting, and can carry over these skills to different aspects of my life. I have used his communication style in confrontations and difficult conversations with colleagues and I think it has helped me build stronger relationships and safe, trusting environments within my workplace.